General

WilsonDisc is installed on our AppleShare network and runs fine from the AppleShare server on one workstation, but gives a disk error on a second workstation. Why?

WilsonDisc for the Mac does not have to be loaded on each workstation. This error most likely is caused because of an incorrect setup. Go to the Special Setup in the Wilson folder and make sure that "Run in Shared Mode, Network Setup" is selected.

The Wilson CD-ROM does not load on our Mac. It does not recognize the CD-ROM and prompts for the disc to be initialized. What's wrong?

Check your System folder in Foreign File Access and make sure that the ISO 9660 File Access and the High Sierra File Access extensions are there. If they cannot be located, copy these extensions to the computer.

"Incorrect software version" generates after a WilsonDisc software update. How come?

If you are trying to copy a WIlson CD-ROM to a Macintosh network drive, do not do a straight copy. Use a Macintosh disk utility which will copy all the hidden and/or system files from the Wilson CD-ROM.

How come the year and date on my Wilson database does not display correctly?

The keyfile located in the HWWSPECIAL folder may need to be updated. To do this (1) Copy the keyfile from the HWWSPECIAL folder to the desktop, (2) Make sure the 3 letter code in the keyfile (after the letter "b") is similar to the 3 letter code (after "HWW") on the CD-ROM. If it is not the same, rename it so the volume name after the "@" symbol is the same as the disc volume name, (3) Copy the keyfile back to the HWWSPECIAL folder.