H.W. Wilson Introduces New
Web Technical Support Center
"One Stop" Portal for Help with All Aspects of Using
WilsonWeb
New York, New York, March 27,
2006
H.W. Wilson today debuted its new online
Technical
Support Center, a convenient web hub that brings together
all the administrative and technical resources available for
WilsonWeb subscribers.
WilsonWeb subscribers can visit
http://www.hwwilson.com/techsupport for dynamic links to:
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Usage Statistics
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Free WilsonWeb Training
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WilsonWeb Administrative Module
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WilsonWeb and Database Documentation
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Access to the H.W. Wilson Journal Directory
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Answers to Frequently Asked Questions
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Interactive Online Technical Support for WilsonWeb
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Phone/Fax/Web/Email Contact Information for Technical,
Sales, or Customer Service Support
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Free Trial Registration
The Technical Support Center
also offers links to tutorials, customization resources, a
troubleshooting guide, license agreements, database
descriptions, and more. Help is available for WilsonWeb
subscribers by phone, email, and via an interactive online
support system 24 hours a day, 7 days a week, 365 days a year.
"Users can turn to the new
Technical Support Center with virtually any inquiry regarding
WilsonWeb or any of the options for fine-tuning their
WilsonWeb search experience," said WilsonWeb product manager
Bernie Seiler. "Clear, direct access to this information from
one handy site gives customers the help they need when they
need it."
WilsonWeb, H.W. Wilson's
leading-edge web-based reference database service, offers
libraries more than 60 acclaimed specialty titles: full text
periodicals sources, indexes, specialty library catalogs, the
Art Museum Image Gallery, and more. For more on
WilsonWeb, visit
http://www.hwwilson.com.