For caching servers, the following domain names must be added to the server's list of non-cache pages. This will ensure that a current session number is established and fresh pages are brought to the desktop.

<http://vnweb.hwwilsonweb.com/hww/login.jhtml>

<http://vnweb.hwwilsonweb.com/hww/jumpstart.jhtml>

If you are using filter server software that requires domain names such as Bess, please use the information above.

Resolutions for problems with a few specific proxy softwares:

Novell Border Manager

If you use a Novell Border Manager proxy server, one line in your proxy configuration file must be changed from a zero to a one:

DoNotCacheWhenCookieFound=1

Ezproxy

1) Please enter the following URLs in your firewall ("This is requirement of Ezproxy")

<http://vnweb.hwwilsonweb.com/hww/login.jhtml>

<http://vnweb.hwwilsonweb.com/hww/jumpstart.jhtml>

2) If you have Ezproxy, it handles cookies by modifying ezproxy.cfg in the following manner:

EZproxy handles this situation by storing all domain-based cookies directly on the server as part of the user's session information.

Please also make sure to clear the cookies and the cache

Microsoft ISA

For Microsoft ISA proxy configure it with default allow policy for IP addresses.

Squid Proxy

If you have a squid proxy, deny caching on the vnweb.hwwilsonweb.com and hwrelay.hwwilsonweb.com domain names.

If this does not resolve the problem, please send us more details including the name and version of your Proxy Server, Firewall, or filtering software and an external IP address of a workstation behind the proxy, or firewall.